Thank you for your interest in SUNMIWO. The following outlines our global shipping procedures. Please note that shipping options, costs, and delivery times vary depending on the destination country.
1. Shipping Destinations
We currently ship to the following regions:
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North America (United States, Canada)
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Europe (United Kingdom, Germany, France, Italy, Spain, and other EU member states)
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Asia-Pacific (Australia, New Zealand, Singapore, South Korea, Taiwan, Hong Kong SAR)
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Japan
Shipping to some remote areas or specific countries/territories not listed above may require additional fees or may be unavailable. Please check during checkout for availability and any potential surcharges for your location.
2. Shipping Methods & Carriers
We partner with reputable international carriers to ensure reliable delivery, including but not limited to:
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DHL Express
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FedEx
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UPS
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National Postal Services (e.g., Japan Post, USPS, Royal Mail)
The carrier and specific service level for your order will be selected based on your delivery address and the nature of the products ordered. You will see the available options and associated costs during checkout.
3. Shipping Costs
Shipping costs are calculated based on the destination country, the total weight of your order, and the selected shipping method.
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Free Shipping: Enjoy free standard shipping on orders over a certain amount. The qualifying amount varies by region and will be clearly displayed during checkout.
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Cost Calculation: The exact shipping cost for your order will be calculated and shown in the shopping cart before you complete your purchase.
4. Order Processing & Dispatch
Orders are typically processed and dispatched from our warehouse within 1-3 business days after payment confirmation.
Please note that business days exclude weekends and public holidays. Delays may occasionally occur due to high order volume or inventory checks. If a significant delay is anticipated, we will notify you via email.
5. Delivery Timeframes
Estimated delivery timeframes begin from the date of dispatch and vary by destination and service level:
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Standard Shipping: 7 – 15 business days
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Express Shipping: 3 – 7 business days
These are estimates only and do not include order processing time. Delays due to customs clearance or unforeseen circumstances are possible.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package’s progress on the carrier’s website.
7. Failed Deliveries & Customs
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Failed Delivery: If you are not available to receive the delivery, the carrier will typically leave a notice with instructions on how to reschedule delivery or pick up the package from a local depot.
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Customs & Import Duties: For international orders, please note that any customs duties, import taxes, or related fees are the sole responsibility of the customer. These charges are not included in the product price or shipping cost and are determined by your local customs authority. SUNMIWO has no control over these fees.
8. Returns & Exchanges
Please refer to our detailed [Link to Return & Exchange Policy] for comprehensive information. Please note:
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Returns and exchanges must be initiated within 7 days of delivery.
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., faulty or incorrect item).
9. Important Notes
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Delivery timeframes are estimates and not guaranteed. Delays can occur due to weather, carrier disruptions, or customs inspections.
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Please ensure your shipping address is complete and accurate. SUNMIWO is not responsible for packages lost or delayed due to an incorrect address provided by the customer.
10. Contact Information
For any questions regarding shipping, please contact our Customer Support team.
Customer Support
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Email: support@sunmiwo.com
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Phone: +81-3-XXXX-XXXX (Business Hours: Mon-Fri, 10:00-18:00 JST)
Last Updated: March 31, 2024
Please note that this policy is subject to change without prior notice.