Thank you for shopping with SUNMIWO. Please review the following policy regarding returns and exchanges for products purchased through our global site.
1. Eligibility for Return / Exchange
We accept returns and exchanges free of charge in the following cases, which are the responsibility of the Company:
- Faulty or damaged goods: the product arrives with manufacturing defects or was damaged during shipping.
- Incorrect product shipped: a product different from your order was delivered.
2. Customer-Requested Returns
- Timeframe: return requests must be initiated by contacting us within 7 days of the product’s delivery date.
- Product condition: items must be unused, unopened and in their original condition, with all tags, original packaging and accessories intact.
- Return shipping costs: for customer-requested returns, the customer is responsible for all return shipping costs and any associated handling fees.
3. Non-Returnable Situations
Returns or exchanges will not be accepted in the following cases:
- More than 7 days have passed since the delivery date.
- The product has been opened, used or installed (unless it is faulty).
- Any tags, accessories or original packaging are missing or discarded.
- The product shows signs of damage, soiling or odours caused by the customer after delivery.
- The product falls under the “Non-Returnable Products” category listed below.
4. Non-Returnable Products
For hygiene reasons or the nature of the goods, the following products are not eligible for return or exchange at customer request:
- Food and beverages (perishable goods)
- Underwear, innerwear, supporters and other apparel that directly contacts the skin
- Cosmetics and toiletries
- Accessories and precious metals (e.g. jewellery)
- Toys (for hygiene reasons)
- Custom-made or made-to-order products
- Downloadable software, serial codes and other digital goods
5. Return / Exchange Process
- Contact us: email us at support@sunmiwo.com or use our contact form. Please include the order number, your full name, the product(s) and quantity, and the reason for the return or exchange. (Note: returns shipped to us without prior notification may not be accepted.)
- Instructions: we will provide detailed return instructions and the return shipping address.
- Ship back: pack the product securely in its original condition and ship it back using a reliable, trackable method as instructed.
- Inspection and processing: upon receipt we will inspect the returned item(s). If everything is in order, we will proceed with the refund or exchange.
- Refund: refunds are typically issued to your original payment method or designated account within 7–14 business days of receiving and approving the return.
- Exchange: if the exchange is for an in-stock item, we will ship the replacement promptly.
6. Refund Details
- For customer-requested returns, the refund covers the product price only (excluding original and return shipping and handling fees).
- For returns due to our error (faulty, damaged or incorrect item), you will receive a full refund of the product price and any associated shipping costs in both directions.
7. Contact Information
For any questions regarding returns and exchanges, please contact our Customer Support team.
- Email: support@sunmiwo.com
- Contact form: Contact Us