SUNMIWO (hereinafter referred to as “we,” “our,” or “the Company“) is committed to protecting the privacy of our users. This Privacy Policy (hereinafter referred to as “the Policy“) explains how we handle the user information, including personal data, collected through the services we provide (hereinafter referred to as “the Services“).
Article 1 (Information We Collect)
We collect the following types of information to provide and improve our Services:
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Personal Information You Provide: This includes information you directly provide when you register, contact us, or make a purchase.
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Name, Phonetic guide (Furigana)
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Email address
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Telephone number
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Address (for shipping and billing)
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Date of Birth
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Payment information (e.g., credit card details, bank account number). Please note that payment information is often collected directly by our authorized payment processors, not by us.
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Identification document information (e.g., Driver’s License, Passport number) where required for verification.
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Automatically Collected Information: When you use our Services, we automatically collect certain data.
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Service usage and purchase history
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Contact history and inquiry content
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Website browsing history and logs
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IP address, browser type and version, operating system, and device identifiers
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Information collected through cookies and similar tracking technologies.
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Article 2 (Methods of Collection)
We collect information through the following methods:
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Direct input from you (e.g., during registration, contact, or purchase).
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The content of emails you send to us.
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Automated collection of technical information when you use our Services (e.g., via cookies, log files).
Article 3 (Purposes of Use)
We use the collected information for the following purposes:
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To provide, operate, maintain, and improve our Services.
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To fulfill transactions, including shipping products, sending invoices, and providing customer support.
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To respond to your inquiries and requests.
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To send you marketing communications, such as email newsletters, information about new products, and campaigns (you may opt-out at any time).
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To prevent and address fraud, unauthorized use, and violations of our Terms of Service.
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To analyze service usage trends and user behavior, and for research and development of new services.
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To create anonymized, aggregated statistical data.
Article 4 (Third-Party Sharing and Disclosures)
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
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With Your Consent: We will share your information with third parties when we have your explicit consent to do so.
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Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and hosting services. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
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Legal Obligations and Safety: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, protect and defend our rights or property, protect the safety of our users or the public, or to prevent fraud.
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Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the succeeding entity.
Article 5 (Data Security)
We implement appropriate technical and organizational security measures designed to protect your personal data against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, or access. We provide regular training to our employees on data protection and ensure they are bound by confidentiality obligations.
Article 6 (Use of Cookies and Similar Technologies)
We use cookies and similar technologies to enhance user experience, analyze service performance, and for marketing purposes. Cookies are small data files stored on your device that do not personally identify you. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that some features of our Services may not function properly if cookies are disabled.
Article 7 (Your Rights and Choices)
Depending on your region, you may have rights regarding your personal data, which may include the right to access, correct, delete, restrict the use of, or request the portability of your personal data. You may also have the right to object to certain processing, such as direct marketing.
To exercise these rights, please contact us using the details provided in “Article 9 (Contact Us).” We will respond to your request in accordance with applicable data protection laws after verifying your identity.
Article 8 (Changes to This Privacy Policy)
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the “Last Updated” date. Your continued use of the Services after any such change constitutes your acceptance of the revised Policy.
Article 9 (Contact Us)
If you have any questions, comments, complaints, or requests regarding this Policy or your personal data, please contact our Data Protection Officer at:
SUNMIWO
Attn: Data Protection Officer
Email: privacy@sunmiwo.com
Phone: +81-3-XXXX-XXXX (Business Hours: Mon-Fri, 10:00-18:00 JST)