SUNMIWO (hereinafter referred to as “we”, “our” or “the Company”) is committed to protecting the privacy of our users. This Privacy Policy explains how we handle user information, including personal data, collected through the services we provide (“the Services”).
Article 1 (Information We Collect)
We collect the following types of information in order to provide and improve our Services:
- Personal information you provide: information you give us directly when you register, contact us or make a purchase — your name, email address, telephone number, address (for shipping and billing), date of birth, payment information (e.g. credit card details or bank account number) and identification document information (e.g. driver’s licence or passport number) where required for verification. Payment information is often collected directly by our authorised payment processors, not by us.
- Information collected automatically: when you use our Services we automatically collect certain data, including your service usage and purchase history, contact history and the content of your enquiries, website browsing history and logs, IP address, browser type and version, operating system and device identifiers, and information collected through cookies and similar tracking technologies.
Article 2 (Methods of Collection)
We collect information through the following methods:
- Direct input from you (e.g. during registration, contact or purchase).
- The content of emails you send to us.
- Automated collection of technical information when you use our Services (e.g. via cookies and log files).
Article 3 (Purposes of Use)
We use the collected information for the following purposes:
- To provide, operate, maintain and improve our Services.
- To fulfil transactions, including shipping products, issuing invoices and providing customer support.
- To respond to your enquiries and requests.
- To send you marketing communications such as email newsletters, information about new products and campaigns (you may opt out at any time).
- To prevent and address fraud, unauthorised use and violations of our Terms of Service.
- To analyse service usage trends and user behaviour, and to research and develop new services.
- To create anonymised, aggregated statistical data.
Article 4 (Third-Party Sharing and Disclosures)
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
- With your consent: we will share your information with third parties when we have your explicit consent to do so.
- Service providers: we may share your information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, data analysis, email delivery and hosting. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
- Legal obligations and safety: we may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal processes, protect and defend our rights or property, protect the safety of our users or the public, or prevent fraud.
- Business transfers: in the event of a merger, acquisition, reorganisation, bankruptcy or other sale of all or part of our assets, your information may be transferred to the succeeding entity.
Article 5 (Data Security)
We implement appropriate technical and organisational security measures designed to protect your personal data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access. We provide regular training to our employees on data protection and ensure they are bound by confidentiality obligations.
Article 6 (Use of Cookies and Similar Technologies)
We use cookies and similar technologies to enhance the user experience, analyse service performance and for marketing purposes. Cookies are small data files stored on your device that do not personally identify you. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly if cookies are disabled.
Article 7 (Your Rights and Choices)
Depending on your region, you may have rights regarding your personal data, which may include the right to access, correct, delete or restrict the use of your personal data, or to request its portability. You may also have the right to object to certain processing, such as direct marketing. To exercise these rights, please contact us using the details in Article 9. We will respond to your request in accordance with applicable data protection laws after verifying your identity.
Article 8 (Changes to This Privacy Policy)
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the “Last updated” date. Your continued use of the Services after any such change constitutes your acceptance of the revised Policy.
Article 9 (Contact Us)
If you have any questions, comments, complaints or requests regarding this Policy or your personal data, please contact our Data Protection Officer at:
SUNMIWO, Attn: Data Protection Officer
Email: privacy@sunmiwo.com